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#13433560 Sep 10, 2017 at 04:57 PM · Edited 9 months ago
Deputy
220 Posts
So, a lot of people on Eanna are reporting issues with their crest images not showing up after the Evolution completed. I've been following a thread over on the official forums regarding this, along with opening support tickets with Trion. Here's the thread:

http://forums.archeagegame.com/showthread.php?331046-Where-are-my-crests-(Non-Evo-server)&p=2638680#post2638680

I saw some improvement on the issue after using another copy of the folder:
C:\users\<your_username_here>\documents\arche age\ user\UCC\down

This copied folder had several extra SST files that my original one did not have. I believe having these files allowed me to see some of my most commonly seen crest images. I have uploaded a copy of the folder here if anyone wants to try it out:

https://www.dropbox.com/s/57nfeq0f02xj367/down.zip?dl=0

You can download it and replace your existing "down" folder in the same location as above. To see if it works, I would recommend stopping by my tree house in Villanelle to see if any of my crests are visible. I have NOT re-made any of mine yet. Note: the file is zipped, and will need to be extracted before you replace your existing file. Should be able to do that using Windows Explorer with a right click of the file and choosing Extract All.

I've added this information to my support tickets. Maybe it will help fix the problem for everyone.
Krison - Harani - Level 7 Ancestral
Carpentry & Tailoring specialist.
Famed in Artistry 🎻
🐺
+0
#13433869 Sep 10, 2017 at 08:49 PM
Boss
121 Posts
This be the reply I got from Trino

GM Eclipse (Trion Worlds)
Sep 9, 15:22 CDT

Hello,

Thank you for contacting us regarding ArcheAge.

We apologize for the issues you had with your crest images. There are a couple of things that can cause this to occur, the UCC folder itself has corrupted or the image your are using has the incorrect file extension. Please try the below steps and then attempt to create the crest once again.

Close Archeage and navigate to your 'My Documents' folder
Open the 'ArcheAge' folder
Delete the' UCC' folder entirely
Press 'Start' and open the 'Control Panel'
Click on 'Appearance and Personalization' and then 'Folder Options'
Go to the 'View' tab and uncheck 'Hide extensions for known file types'
Click the 'Apply' button
Recreate your image and add it to the UCC folder (if you are creating an image yourself)
Restart ArcheAge
The ArcheAge team is aware of an issue currently affecting crests after the Server Evolution Initiative. If the above steps were unsuccessful in solving your issue, please keep an eye out on our forums for a mass-fix for this issue:

http://forums.archeagegame.com/

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing ArcheAge.

Your reference number for this ticket is 975722.

Sincerely,

GM Eclipse

Trion Worlds Inc
"A strong person is not the one who doesn't cry. A strong person is the one who cries and sheds tears for a moment, then gets up and fights again."
~ Erza Scarlet
🕊
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#13433904 Sep 10, 2017 at 09:15 PM
Deputy
220 Posts
Yeah that be the first reply they sent me. It's more for if you are having trouble creating a crest stamp. Not so useful for this situation. :(
Krison - Harani - Level 7 Ancestral
Carpentry & Tailoring specialist.
Famed in Artistry 🎻
🐺
+0
#13446900 Sep 19, 2017 at 07:25 PM
Deputy
220 Posts
Just saw another player post on the official forums thread that they recreated one of their crest stamps and it appeared to be working. I guess this means the images were deleted off of Eanna server by accident. New ones seem to work. :(
Krison - Harani - Level 7 Ancestral
Carpentry & Tailoring specialist.
Famed in Artistry 🎻
🐺
+0
#13449928 Sep 21, 2017 at 06:36 PM
Boss
3 Posts
Just tried making a new one...and nope, didn't work XD

Now that I remember, I saw something similar at work - a misconfigured Load Balancer for a CDN cluster. It was shot up so badly, that it used to hand out the wrong IPs to incoming connections...so one day, if you're lucky, you get the data from the CDN (in this case Crests), the next day...or the next client...is given an invalid IP, thus the client doesn't "see" the cluster...IE...no data (no Crests). Took a month to set it correctly again XD
    Zephy - Harani
  • Abolisher - Ancestral level 7
  • Primary Occupation - AFKing and falling asleep
  • Secondary Occupation - Software Engineer & hobby game dev
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#13468894 Oct 04, 2017 at 08:55 PM
Deputy
220 Posts
Update from the thread I originally linked: All of Trion's attempts to correct the crests have failed. According to Muzzy, they are waiting on a fix from XLGames. No ETA on when that will be coming. 😥
Krison - Harani - Level 7 Ancestral
Carpentry & Tailoring specialist.
Famed in Artistry 🎻
🐺
+0
#13497524 Oct 25, 2017 at 12:51 PM
Members
20 Posts
have u guys read this http://forums.archeagegame.com/showthread.php?333073-Eanna-UCC-Fix-Incoming
"There probably isn't any meaning in life,
Perhaps you can find something interesting to do while you are alive,
Like how you found that flower,
Like how I found you"
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#13497800 Oct 25, 2017 at 04:35 PM
Deputy
220 Posts
#13497524 Zeylla wrote:

have u guys read this http://forums.archeagegame.com/showthread.php?333073-Eanna-UCC-Fix-Incoming



Nice to see they finally have a fix for this. Though with that compensation I kinda wish I had tried recreating a few of mine already. Extra brainstorms would be nice. 😀
Krison - Harani - Level 7 Ancestral
Carpentry & Tailoring specialist.
Famed in Artistry 🎻
🐺
+0
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